Our Clients

Existing customers matter more than new customers. If we don't take care of our existing customers, we don't deserve new customers. When you become part of the family, you can trust that we're in it with you for the long haul.

Chris DeMoss,
Director of Aftermarket Operations

"Elite Mobile Field Service Software for the Construction and Industrial Equipment Industry."

Daniel Niewhoener, CFO

"Fixed the problem of tracking down missing timecards and work orders while significantly streamlining our billing and payroll process. Submissions drop directly into our workflow, making them legible and easy for our back-office to process efficiently."

Daniela Underwood,
Director of Process Improvement

"From the original implementation almost 5 years ago, through the acquisition of new branches and a switch in ERPs, the Tinnacity team always has it handled! The move away from paper work orders was a move we needed to make. Our processes are now fluid, ensuring we take care of customer needs efficiently. We have saved time and bill more easily, which allows us to provide better, quicker service to our customer. Tinnacity acts on feedback from our technicians and back-office teams. The best part of our partnership is open-door communication for now and the future!"

Tim Owers, General Manager

"I once found an envelope in a van with over 100 hours of unbilled time; the biggest win now is total accountability. The program doesn't allow the team to drop the ball, and you can instantly know the status of any job at a click."

Gina Coyle, Sr. Vice President

"Before Tinnacity, technicians came off the road to turn in paper work orders, losing valuable billing opportunities. Now, we invoice as soon as a work order is signed. Keeping technicians in the field and producing has been key to increasing our productivity while turning our receivables faster."

Derek Picarillo, Territory Manager

"Life before was too time - consuming, too much searching for paperwork and slower invoicing. We are no longer losing or misplacing paperwork, and having records of how long jobs actually take is a real eye-opener."

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Matt Pittroff,
Director of Aftermarket Operations

"We rolled Tinnacity out company-wide in three weeks... with limited to no IT problems. We can put a new technician on Tinnacity and they can be trained and up and running in a few hours. Our previous product was days, not hours. It's a single medium communication portal... they can use one platform for everything."

Jennifer Mullen,
Office Coordinator

"The single biggest win has been visibility and consistency; having everything centralized has streamlined our workflows, reduced paperwork errors, and made it easier for field and office teams to stay aligned in real-time."

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Matt Whalen, Head Coach of Service Department

"Our biggest challenges were communication and visibility. Tinnacity made it possible to continue taking care of our customers even while we were changing our entire core business system. The turnaround time to get quotes to customers has greatly improved. We now have a level of visibility and accountability in our service quotes that we simply didn't have before."

Brandon Marchesseault, Field Service Manager

"From Dispatch to Tech, to job complete, the flow just works. I have all my data at my fingertips. Their Tech Support team (real life human beings) are on it. Their people are fast, pleasant, and care about their customers. Extremely happy to be partnered with Tinnacity. 5 out of 5 recommendation."

Alicia Hermann, Operations Manager

"As a family-owned material handling dealer, partnering with Tinnacity has been instrumental in bringing structure and consistency to our operations. Their guidance helped us establish and follow clear operating procedures, which has been critical as we navigate the growing pains that come with a larger team and an expanding customer base. Tinnacity also helped us transform several key functions into semi-automated processes, freeing up valuable time for our team to focus on customer relationships and strategic growth. Their support has allowed us to scale more efficiently while maintaining the personal service our customers expect."

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Travis Herd, Service Manager

"Our two companies, Ogden Forklifts and Florida Forklift, have been using Tinnacity for the past three years. They have been the best software company we have ever worked with. Their mobile service platform has changed the game. It was built by experts in the industry with the technician AND management in mind. Great team and great people."