FAQ The Basics
What is Tinnacity?
Tinnacity is a premier software and solutions provider for the industrial equipment industry. We deliver seamless, comprehensive, and professional services to assist your service operations from start to finish.
What kind of companies use Tinnacity and what OEM lines do you work with?
We serve a myriad of industries that are servicing material handling, construction, agricultural, mining, environmental, movers & shakers, aggregate, outdoor power equipment, and forestry dealerships of all sizes. Tinnacity is OEM-agnostic, meaning it works seamlessly across all major lines, including Toyota, Komatsu, Crown, Bobcat, Clark, CASE, CAT, Vermeer, Linde, and many others.
Is Tinnacity an ERP or DMS system?
No, Tinnacity is a specialized "Best-of-Breed" service execution platform. While an ERP or DMS handles your accounting and inventory, Tinnacity focuses on the "last mile" of service, giving your technicians and service managers the high-performance tools they need that general systems often lack.
What makes Tinnacity different from my current "all-in-one" business system?
Most "all-in-one" systems are built for accounting first and service second. Tinnacity is built with service in mind to handle the complete service life cycle. From tech to back office, ERP/DMS is built in mind to run your business and service as an add-on. We provide a more intuitive mobile experience, deeper offline capabilities, and specialized features that help your workflows and communication become more efficient.
How does Tinnacity help us move away from a paper-based service process?
Tinnacity doesn't just digitize your paper; it transforms your entire operational intelligence. By automating the lifecycle from the initial service call to final work completion, we provide: Elimination of "Tribal Knowledge": We move critical information out of your technicians' heads and into a shared digital system. This ensures that every tech has access to asset history, specialized checklists, and customer-specific requirements, making your service quality consistent and repeatable. Faster "Call to Cash" Cycles: Paper delays billing. Tinnacity captures labor, travel, and parts in real-time. By the time the technician leaves the site, the data is verified and ready for invoicing, drastically reducing the time between service delivery and payment. Absolute Data Accuracy: We eliminate the "guessing game" of illegible handwriting and manual data entry. With GEO-stamped time cards and digital parts requests, your back office receives clean, validated data every time. Clear & Transparent Serviceability: Our platform creates a transparent trail for both your team and your customers. With digital signatures and instant service reports, there is never a question about what work was performed, ensuring a professional and efficient experience for your clients.
What if our technicians resist using a mobile app?
Technicians want to fix equipment, not perform administrative tasks. That’s why Tinnacity is built to minimize friction. We consult with you to shift their perspective from 'management is tracking me' to 'this app is my digital witness that protects my hours and increases my paycheck.' Ask us about our Technician Motivation Blueprint during your demo.
FAQ Integration & Technical
What business systems (ERP/DMS) do you integrate with and how often is data synchronized?
We integrate with leading industry systems like eBS, Softbase, Aptean Equipment DMS, Intellidealer by Vital Edge, DIS Minitrac, and more. Data synchronization is handled via our robust integration engine, ensuring that customer info, equipment history, and parts data stay updated between Tinnacity and your back office in near real-time.
Which devices (iOS/Android/Web) can my field technicians use the Tinnacity app on?
The Tinnacity mobile app is cross-platform and works natively on iOS (iPhone/iPad), Android (phones/tablets), and via Web browsers. This allows your team to use the hardware that best fits your environment.
What are the key features of the mobile app?
Our app empowers technicians with digital work orders (WIP), time cards, equipment details, service history, equipment and parts inventory, requirement accountability, photo attachments, inspection checklist, communication tools with key departmental staff, and digital signature capture.
Does the app work offline?
Yes, the mobile app works offline, syncing your data automatically once a connection is restored.
Can we customize work order forms, checklists, and service reports to match our business needs?
Yes. We understand that every dealership has unique processes. You can customize checklists, safety inspections, and provide service report templates to ensure you are capturing the exact data your customers and your business or manufacturer require.
FAQ Implementation & Growth
What is the process for migrating our existing data and how long does onboarding take?
Our implementation team handles the heavy lifting of migrating your existing customer, equipment, and can load your service history from some business systems. While the timeline varies based on your company size, most dealerships are fully onboarded and live within 60 to 90 days.
Will Tinnacity scale with us as we grow?
Absolutely. Tinnacity is built on a modern, cloud-based architecture designed to grow with you, whether you are adding one technician or ten new branch locations.
How often is the software updated, and how are new features deployed?
We pride ourselves on continuous innovation. We release updates and new features regularly. Because we are cloud-based, these updates can be deployed by technicians or MDM with no downtime.
FAQ Support & Pricing
How much does Tinnacity cost, and what are the typical contract lengths?
Our pricing is based on the scale of your operation and the modules you need. Contact us for a tailored quote specific to your dealership's needs.
What level of technical support is included, and what are your support hours?
All Tinnacity subscriptions include full technical support. Our team is available via phone and email during standard business hours, and we provide an extensive online knowledge base for self-service help 24/7.
Can we get a personalized demonstration or a free trial of the software before committing?
We would love to show you Tinnacity in action! Click below to schedule a personalized demo where we can walk through your specific workflows and show you how we solve your unique challenges.
Tinnacity FAQ Project Key Concepts & Glossary
Core Business Terms
Call to Cash
The end-to-end process starting from the moment a customer calls for service to the moment payment is received and settled in the bank. Reducing this cycle improves company liquidity.
Tribal Knowledge
Critical information about customers, equipment, or processes that exists only in the minds of specific employees (often senior technicians) and isn't documented.
DMS (Dealership Management System)
A software suite specifically designed for equipment dealers to manage sales, parts, and service in one place.
ERP (Enterprise Resource Planning)
A comprehensive business management system that integrates all facets of an operation, including product planning, development, manufacturing, sales, and marketing.
Tinnacity Specifics
Tinnacity
Service
Tinnacity's mobile application used by technicians in the field to manage work orders, checklists, and time tracking.
Tinnacity
Scan
The feature utilizing QR codes on assets to instantly pull up service history and equipment details.
Tinnacity
Connect
The integration layer that allows Tinnacity to "talk" to your existing back-office systems (like your ERP or DMS).
HQ
The web-based administrative dashboard where dispatchers and managers oversee field operations.
GEO Stamping
Attaching precise GPS coordinates to time entries or status changes to verify the technician's location at the time of the event.